SuperReply FAQ

  • The superReply extension does not store the content of your emails on our servers.
  • superReply use  OpenAI API engine to receive suggestions for how to reply to your emails.
  • The extension does store data points related to app activities, such as usage frequency and quantity, in order to improve the product.
  • The extension uses advanced encryption technology to protect your personal information and data, including:
    • Transport Layer Security (TLS) to encrypt data during transmission
    • Secure storage to protect data on servers
  • If you have any questions or concerns, please contact us for more information.

The extension uses AI technology to understand the context of the email conversation and generate replies that are tailored to the specific email exchange. This helps save you time and effort, allowing you to respond to emails quickly and easily.

To install the extension, go to the Chrome Web Store and click on the “Add to Chrome” button. The extension will be installed automatically and will appear as an icon next to the address bar in your Chrome browser.

To access the features and options offered by the extension, click on superReply icon next to the address bar. This will open the extension menu, where you can access all of the available features and options.

  1. Click on the extension’s icon, which is usually located in the top right corner of the Chrome browser next to the url field.
  2. Select the “Provide Feedback” option from the menu.
  3. Follow the prompts to send a message to the developer. Note: Keep in mind that the developer may not always be able to respond to your message or resolve the issue, but they may still be able to provide helpful information or guidance.

Yes, the superReply extension offers a free trial that allows you to generate personalized replies for up to 5 emails per day.

This free trial allows you to try out the basic features of the extension and see how it can improve your email productivity.

Yes, if you upgrade to a unlimited plan, you will be able to remove the usage limits and access additional features, including the ability to remove the email signature feature.

This allows you to customize your replies and remove the default signature that is added by the extension.

You can upgrade to a unlimited plan at any time from the options menu in the extension, using Stripe.

Yes, the superReply extension is currently only compatible with Gmail accounts. To use the extension, you will need to have a valid Gmail account and be logged in to your account in the Chrome browser.

At the moment, the superReply extension is only compatible with Gmail accounts.

We are working on expanding the compatibility of the extension to other email platforms in the future, so stay tuned for updates.

Email us: Shahar@superReply.co

To use the extension, follow these steps:

1. Install the extension from the Chrome Web Store by clicking on the “Add to Chrome” button.
2. Once installed, the extension will appear as an icon next to the address bar in your Chrome browser.
3. Open your Gmail account and click on an email that you want to generate replies for.
4. Hover over the email to activate the superReply icon.
5. Click on the superReply icon to open the suggestions menu.
6. From the menu, you can select the desired reply and send it directly from the index view.
7. You can also customize the extension to fit your needs by accessing the options menu from the extension icon. This menu allows you to adjust the settings and preferences for the extension.

If you have any questions or encounter any issues while using the extension, please feel free to contact us for assistance. 

We hope you enjoy using superReply to improve your email productivity and make your email conversations more efficient and effective!

Illustration by Murat Kalkavan from Ouch!

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