Here are some tips for responding to an email about a missed deadline:
Acknowledge Responsibility
• Take ownership and apologize for missing the deadline. Avoid making excuses. Being accountable builds trust.
Provide an Explanation (If Appropriate)
• Briefly explain why the deadline was missed, if relevant. But don’t dwell on reasons. Stay focused on solutions.
Offer a New Delivery Date
• Provide a realistic date when you will complete the work. Don’t overpromise. Make sure you can deliver by this new deadline.
Highlight Next Steps
• Outline what you will do to meet the new timeline, e.g. adjusting your schedule, getting extra resources. Detail your action plan.
Express Your Commitment
• Stress that meeting deadlines is a priority for you. Reassure the recipient you will deliver the work and avoid late submissions going forward.
Follow Up Your Progress
• Send periodic updates on your progress if it will take days/weeks to complete the work. Keep them in the loop so they know you’re on track.
Add Value With Your Response
• Offer to schedule a call to provide more background. Or give insight into how you’ll prevent missed deadlines moving ahead.
Replying quickly and constructively is key. The superReply Chrome extension makes it easy to respond to emails faster and more professionally. It helps you save time, write smarter messages, and achieve inbox zero!
