Here are some tips for replying to an email about a subscription inquiry:
Be Prompt and Polite
• Respond to the email within 24 hours to show you value the customer’s interest
• Use a polite and friendly tone even if it’s a standard inquiry
• Personalize the response by using their name and referencing their specific question if possible
Answer Key Questions
• Provide details on subscription options – pricing, features, commitment terms
• Explain the value they’ll receive as a subscriber – access to products, content, discounts, etc.
• Be transparent about billing details – frequency, payment methods, ability to cancel
Make it Easy to Subscribe
• Include a clear call-to-action to sign up with a link to your subscription page
• Offer to send more info or set up a call if they need help making a decision
• Consider including a limited-time offer to nudge them towards subscribing
Build Rapport
• Ask how they heard about you or why they’re interested in subscribing to open up a dialogue
• Show appreciation for their interest even if they don’t subscribe right away
• Collect their contact details to follow up or send relevant offers later
The superReply Chrome extension can help take the effort out of response emails. It provides templates and automation to save you time while still providing personalized and valuable responses. Consider installing superReply to improve your email efficiency.