How to reply to an email asking for legal advice or consultation?

How to reply to an email asking for legal advice or consultation?

Here are some tips for replying to an email asking for legal advice or consultation:

Be upfront that you cannot provide legal advice

• State clearly that you are not able to provide any legal advice or counsel. Make it clear you are not a lawyer.
• Explain that providing legal advice without proper qualifications could get you in trouble.

Offer alternatives and resources

• Suggest they contact a licensed attorney who specializes in the relevant area of law.
• Provide links/referrals to legal aid clinics or pro bono legal service programs in their community. These provide free or low-cost legal help.
• If relevant, note there may be government agencies, regulatory bodies, or non-profits that can assist with certain legal issues. Provide any specifics you can.

Apologize and empathize

• Apologize for not being able to directly help. Express you understand their situation is difficult.
• If possible, validate the emotions they may be feeling and say you hope they can find an appropriate solution.

Optionally provide general info, but no advice

• While being very careful not to advise, you may be able to guide them to online legal resources. Provide links to reputable legal sites.
• Give tips for finding and vetting lawyers – but don’t recommend specific lawyers.

The free Chrome extension superReply can help take the stress out of saying “no” to inappropriate email requests. It provides pre-written templates to politely decline requests or refer people to more appropriate resources. Installing superReply ensures you always have the right words ready when you need them.

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Try superReply for free: Quick, Smart AI Email Response Generator Extension

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Imagine always having the right words in customer care and sales. That’s superReply.Email Response Extension for Gmail and Outlook

Privacy First

We take your privacy seriously.
All of your emails and replies are safe, and superReply doesn't store them on our servers.

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