Here are some tips for responding to an email about a password reset request:
Verify the Sender is Legitimate
• Check that the email is actually from the company it claims to be from by looking at the sender’s email address. Scammers often spoof legitimate addresses.
• Call or visit the company’s website to confirm they sent a password reset request. Don’t click on any links in the email itself as those could be fraudulent.
Create a New, Strong Password
• Use an online password generator to create a random, hard to guess password. Make sure it’s at least 12 characters long with upper and lowercase letters, numbers and symbols.
• Don’t reuse passwords across accounts or use personal information that could be easy for someone else to figure out.
Change the Password on Other Accounts
• If you used the same password on multiple sites, change it everywhere. Start with important logins like banking, email, social media, and shopping sites.
• Consider using a password manager so you can use strong, unique passwords everywhere without having to remember them all.
Enable Two-Factor Authentication
• Add an extra security layer to your important accounts by turning on two-factor authentication. This requires you to enter a code from your phone or authenticator app when you login in addition to your password.
• Prioritize securing accounts like email, banking and social media with two-factor for best protection.
Staying on top of account security can feel overwhelming at times. That’s why using tools like the free Chrome extension superReply can help take the stress out of managing your inboxes and keeping your logins safe.
