How to respond to an email for early access to a product or service?

How to respond to an email for early access to a product or service?

Here are some tips for responding to an email requesting early access to a product or service:

Thank them for their interest

• Express your appreciation that they reached out regarding early access. It’s a compliment that they want early access.

Explain the early access process

• Let them know if you have an established early access program with clear criteria on who gets access.
• If it’s more informal, explain generally how you choose who to give early access to. Be transparent.

Ask clarifying questions

• Try to understand why they want early access and how they plan to use the product/service.
• This info can help you determine if it makes sense to grant them access.

Set proper expectations

• If granting access, be clear it is an unfinished product and changes/updates are still being made.
• Manage expectations upfront so they understand it will have bugs and be incomplete.

Follow up with next steps

• Let them know you will follow up with a decision by X date. Or request any other info you need to make a determination.
• If saying no for now, explain why and say you can revisit when you expand access.

Consider using SuperReply

• Replying to early access requests and managing ongoing conversations takes time.
• Install the SuperReply Chrome extension to save hours crafting thoughtful, personalized responses.

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Imagine always having the right words in customer care and sales. That’s superReply.Email Response Extension for Gmail and Outlook

Privacy First

We take your privacy seriously.
All of your emails and replies are safe, and superReply doesn't store them on our servers.

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