By using superReply or signing up for an account, you’re agreeing to these Terms, which will result in a legal agreement between you and superReply. As a customer of the Service or a representative of an entity that’s a customer of the Service, you’re a “User” according to these Terms (or “you”). Please read these terms carefully.
1.0 unlimited plan
Please note that our ‘unlimited’ subscription plan is intended for reasonable use only. We reserve the right to limit or revoke access to the unlimited plan if we believe that the user is engaging in system abuse or excessive usage. We encourage our users to use our service responsibly and in accordance with our terms of use. If you have any questions about what constitutes reasonable use, please don’t hesitate to reach out to our customer support team.
1.1. The website available through the domain name https://superreply.co and all subdomains or sections (“Website”) are operated by superReply.
These Terms govern the access, browsing and use of the Website by its Users as well as the services available on the Website (such as generating reply options for email threads) and the installation of the superReply extension and the enjoyment of the services derived thereof (the “Services”).
Some Services may be subject to specific conditions or instructions that must be accepted by the User prior to the provision of the relevant Service. These specific conditions may be imposed by superReply or by third parties. Such specific conditions shall apply in addition to these Terms and in case of conflict shall supersede the Terms. Accordingly, the User must acknowledge to have read and accepted such specific conditions.
Regarding the collection and processing of personal data, the Privacy Policy and Cookie Policy shall apply.
1.2. The website available through the domain name https://superreply.co and all subdomains or sections (the “Website”) is operated by SuperReply.
These Terms govern the access, browsing, and use of the Website by its users, as well as the services available on the Website (such as reply generation) and the installation of the SuperReply extension and the enjoyment of the services derived thereof (the “Services”).
Some Services may be subject to specific conditions or instructions that must be accepted by the User prior to the provision of the relevant Service. These specific conditions may be imposed by SuperReply or by third parties. Such specific conditions shall apply in addition to these Terms and in the case of conflict, shall supersede the Terms. Accordingly, the User must acknowledge that they have read and accepted such specific conditions.
Regarding the collection and processing of personal data, the Privacy Policy and Cookie Policy shall apply.
1.3 By agreeing to the terms of our privacy policy, you warrant that:
You are of legal age (at least 18 years old) and have read and understood the terms.
If you are entering into or purchasing the Service, you have the legal capacity to do so.
You understand and agree to be bound by all obligations set forth in the privacy policy.
1.4 By accessing and using the Website and the Services, the User consents to the collection, use, processing and transfer of their personal data in accordance with the terms set forth in the Privacy Policy. If the User does not agree with the terms of the Privacy Policy, the User must leave the Website immediately and/or proceed to uninstall the superReply extension from their browser.
1.5 SuperReply reserves the right to modify, at any time, the Services, the Website as well as any aspect of these Terms. Notwithstanding the foregoing, the transactions made by the User prior to such modifications will be honored and performed as agreed.
2. ACCESS TO THE WEBSITE AND TO THE SERVICES
2.1. Access to the Website is free, except for the cost of connection through the telecommunications network supplied by the User’s provider. Access to the Services may be subject to remuneration in the conditions stated on the Website from time to time.
The access and use of the Website and the Services requires a computer or computer equipment as well as internet connection. Any expense in connection with such items is not included in the Services and shall be borne exclusively by the User.
2.2. In order to use the Services, the User must sign in to his Gmail account (with Google’s authentication mechanisms -currently Oauth2-) by using a supported browser and install the superReply extension in it, granting the authorizations requested for Gmail as they are necessary for the rendering of the Service (please see the Privacy Policy regarding the data to which superReply accesses despite these authorizations).
superReply is not a service of Google Inc. Google Inc. and superReply are two different unaffiliated companies; consequently, they do not represent each other.
2.3. As a user of superReply, you agree to use the services in good faith and not to use it negligently, for fraudulent purposes or in an unlawful manner. In addition, you agree not to engage in any conduct or action that could damage the image, interests or rights of the services, other users or of third parties.
2.4 It is the User’s responsibility to ensure that the features of the Services meet their needs before using them.
3. WEBSITE AND THE SUPERREPLY SERVICES CODE OF CONDUCT
3.1 As a user of superReply, you agree to use our services in accordance with the law, moral principles, and public order. You will refrain from using our services for illegal activities or purposes that may be considered a criminal offense against third parties. You also agree not to use our services to violate any applicable laws.
A. The User agrees not to use the Services to submit or disseminate racist, xenophobic, pornographic, or terrorist-supporting content or information that infringes on human rights.
B. Submit or disseminate information that is false, inaccurate, or misleading.
C. you agree to use the extension in accordance with law, moral principles, and public order. You agree not to use the extension for illegal activities or purposes that may be considered a criminal offense against third parties, as well as violating any applicable law. You also agree not to use the extension to disseminate, transmit, or provide third parties with any type of information, element, or content that might constitute a violation of the fundamental rights and civil liberties outlined in the Spanish Constitution and international treaties.
3.2 In order to use the superReply Services, you must sign in to your Gmail account and install the superReply extension in your supported browser, granting the necessary authorizations for Gmail. superReply is not a service of Google Inc. and is not affiliated with Google Inc. Therefore, superReply and Google Inc. do not represent each other.
You agree to use the superReply Website and Services in accordance with the law, moral principles, and public order, as well as these Terms. You must not use the Website or Services for illegal activities or purposes that could be considered a criminal offense against third parties or that violate any applicable laws. You also agree not to use the Services to disseminate, transmit, or provide third parties with any information, elements, or content that may violate fundamental rights and civil liberties as outlined in the Spanish Constitution and international treaties.
You are solely responsible for ensuring that the features of the Services meet your needs. The User represents and warrants that its use of the Service will comply with all applicable laws and regulations, including the GDPR and Spanish Organic Law 3/2018. You are responsible for determining whether the Service is suitable for your use in light of your obligations under any applicable regulations.
Therefore you agree, represent, and warrant to superReply that:
– You will comply with all applicable laws and regulations, including without limitation the GDPR and the LOPD, and you will not use the Service in a manner that infringes the rights of any third party.
– You will not use the Service to collect or process sensitive personal data, unless you have obtained explicit consent from the individual and such collection and processing is strictly necessary for the purposes of providing the Service. Sensitive personal data includes, but is not limited to, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and genetic or biometric data.
– You acknowledge and agree that superReply has your prior written authorization to direct any of your contacts that ask to exercise any data protection rights to you so that you can respond to the request accordingly. This includes responding to requests for access to personal data, requests to rectify or delete personal data, and requests to restrict or object to the processing of personal data.
3.3 The User agrees to indemnify and hold harmless superReply against any claim, fine, penalty, or sanction arising from the User’s failure to comply with the aforementioned conditions of use. superReply reserves the right to claim compensation for damages incurred.
4. EXTERNAL CONTENT AND SERVICES ACCESSIBLE THROUGH THE WEBSITE
4.1 The Website may contain links to third party websites and portals (“Linked Sites”). These Linked Sites are not controlled by superReply and we are not responsible for their content. If you find that a Linked Site contains unlawful or inappropriate content, please inform us so that we can take appropriate action. Please note that the inclusion of a Linked Site on the Website does not imply our endorsement of the site or its content. Unless otherwise stated on the Website, we are unaware of the content and services of the Linked Sites and therefore cannot be held liable for any damage caused by their unlawful, outdated, unavailable, or futile nature.
5. INTELLECTUAL PROPERTY
5.1 The User is prohibited from copying, modifying, disassembling, taking any action to derive the source code, creating derivative works, or reverse engineering the Services. Any unauthorized use of the intellectual property on the Website and the Service may violate copyright, trademark, and other laws. superReply reserves the right to take appropriate legal action against any unauthorized use of its intellectual property.
5.2 In regards to the superReply extension, superReply only grants to the User a personal, worldwide, non-transferable, non-exclusive license for the duration of the Services. After the termination of the Services, no matter the cause, the User must immediately cease using the superReply extension and the Services. The User is forbidden from, either partially or fully, copying, modifying, disassembling, or taking any action to derive the source code, creating derivative works, or reverse engineering the Services.
6. RESPONSIBLE VULNERABILITY DISCLOSURE POLICY
To report security vulnerabilities to superReply, users must adhere to the Responsible Vulnerability Disclosure Policy.
7. PURCHASE TERMS OF THE SUPERREPLY SERVICES
To access certain features of the superReply Services, users may be required to purchase them (the “Purchasable Services”). These Purchasable Services can only be purchased on behalf of the Gmail account of the user involved in the process. The superReply Services are intended for use by companies and professionals, and are not intended for consumers as defined by consumer regulations. Before purchasing the Purchasable Services, users must have already installed the free version of the superReply Services. During the purchase process, users will need to provide their payment information and any other necessary details. superReply will retain an electronic record of the user’s purchase, but this will not be made available to the user.
8. CORRECTION AND IDENTIFICATION OF ERRORS WHEN ENTERING DATA
To complete the purchase process, users must fill out all required fields. If a required field is left blank, a message will appear indicating that the field must be completed before the process can continue. Users can update their account information at any time by accessing the “Account” section in the superReply settings, located in the upper right corner of their Gmail panel. If there are any errors in the purchase process that cannot be corrected (e.g., the purchase is made for the wrong email account), users can request that these errors be corrected by sending an email to [email protected] within 30 days of the purchase.
9. PRICING AND TERM OF THE SERVICE
The prices and terms for the various superReply Service subscription options are available on the website and will be displayed on the screen prior to the purchase process when selecting a subscription option. The prices listed include value-added tax (VAT).
10. CUSTOMER CARE
If you have any questions about the superReply Services, you can contact us by emailing [email protected]. You can also browse the support center for answers to common issues at this link.
11. LIMITATION OF LIABILITY
The superReply Services are highly reliable and accurate email reply generators, and we continually work to improve them. However, email reply technology does have some limitations. There are two main reasons why the replies may not be accurate:
Our engine is still in its first version and is continuously learning to improve itself over time.
In some cases, emails with a large number of recipients and long conversations may return replies that are less relevant. We are working to improve this use case and promise to deliver the best product available.
11.1 The user understands that using the website and the Services is at their own risk and under their own responsibility. As such, superReply is not responsible for any misuse or breaches of these terms. The user will be responsible for any damages to superReply resulting from their misuse or breach of these terms.
superReply does not guarantee the availability or continuity of the website or the Services, their accuracy, reliability, or completeness, or that they are suitable for any particular purpose. To the maximum extent permitted by law, superReply will not be liable in this regard. For example, and without limitation, superReply will not be liable for any damages that may result from:
Interruptions, viruses, technical problems, interferences, omissions, unavailability, power cuts, or failures of telecommunication networks or the user’s equipment that are not the responsibility of superReply.
Delays or unavailability of the website and the Services due to deficiencies or traffic overload on the internet, in communication networks, or the electricity grid.
Actions by third parties.
Unavailability of the website and the Services due to maintenance or software updates.
Anything beyond the direct control of superReply.
12. Except in cases of superReply’s willful misconduct and in circumstances where applicable law prohibits the limitation of liability by agreement, the use of the website and the Services is at the user’s own risk, and superReply will not be liable for any damage of any kind caused to the user as a result of using the website or the Services.
NOTICES
13.1. All notices, requests, demands, and other communications between superReply and the user in connection with the Services or the access to the website must be in writing and will be deemed to have been properly delivered if sent by certified mail or certified fax to the address provided by the other party for this purpose.
13.2. Notices sent to superReply will be deemed to have been properly made when sent by email to [email protected].
13.3. Notices sent to the user will be deemed to have been properly made when sent by email to the address associated with the user’s email account for the use of the Services, or to any other address provided by the user to superReply for this purpose.
14. SEVERABILITY
If any provision of these terms is found to be partially or fully invalid, this will only affect the provision or section that is deemed void or unenforceable. The remaining provisions of these terms will remain in full force. The invalid provision, whether partially or fully, will be considered as not included in these terms.
15. CHOICE OF LAW AND PLACE OF CONCLUSION OF THE CONTRACT
These terms will be governed by and construed in accordance with the laws of California.
The purchase of the Services will be considered to have been formalized at the location of superReply’s registered offices at the time of purchase.
16. JURISDICTION
The user and superReply expressly waive any other jurisdiction that may apply to them and agree to resolve any disputes arising from the Services or access to the website before the courts of California, USA, except when applicable law requires otherwise.
